Fielded

1. What information we collect

We collect information you provide when creating an account (name, email, business details, mobile number) and information generated through use of the Service (SMS conversation history, appointment data, usage statistics).

2. How we use your information

We use your information to provide and improve the Service, send transactional emails (password resets, account updates), and generate the AI responses sent to your customers. We do not sell your data to third parties.

3. Customer data

SMS conversations with your customers are stored to enable the AI agent to maintain context across a conversation. Conversation data is associated with your business account. You are the data controller for your customers' information and are responsible for using the Service in compliance with applicable privacy laws.

4. Third-party services

We use the following third-party services to operate Fielded:

Twilio — SMS delivery and phone number management
OpenAI — AI response generation
Google Calendar API — appointment scheduling (when connected)
Resend — transactional email delivery
Stripe — payment processing

Each provider has their own privacy policy governing how they handle data.

5. Data retention

We retain your account data for as long as your account is active. SMS conversation history is retained for up to 12 months. You may request deletion of your account and associated data by contacting us.

6. Security

We take reasonable technical measures to protect your data, including encrypted data transmission (HTTPS), hashed password storage, and access controls. No system is completely secure — please use a strong, unique password for your account.

7. Your rights

You have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, contact us at support@fielded.app.

8. Cookies

Fielded uses session cookies to keep you signed in to the dashboard. We do not use tracking or advertising cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice in the dashboard.

10. Contact

Questions about this policy? Contact us at support@fielded.app.